Reference

ole99 Legal terms for your account

ole99 Legal explains how your account, wallet activity and access are handled before you enter the lobby.

Account termsWallet recordsAccess rulesContact route

Legal rules for access and payments

ole99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice covers who may open an account, how phone verification supports account access, and which records we keep when you use the cashier. Access and eligibility depends on local law, so you must check that using the service is permitted where you are located.

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Payment activity through DANA, OVO, GoPay and QRIS is linked to the account details you submit, while bank transfer and virtual account records may be matched during status checks. We may ask for account details to resolve a wallet or withdrawal question, and we use the
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contact path shown inside your account for requests about correction, deletion or access. The same terms apply whether you reach the lobby from a mobile browser or desktop browser. Please read the notice before opening an account and contact us if a clause is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP DESK

Get help with Legal account questions

A clear support route matters when a Legal question affects your account or wallet status. We direct you to the contact path displayed after login, with the cashier route available when your question concerns DANA, OVO, GoPay, QRIS or a bank transfer. Include your account phone number and transaction reference so we can check the correct record without asking you to repeat the full issue.

Team online

Account access

If phone verification or a Legal access question stops you at login, use the signed-in account contact path where available and include the exact message shown on your device.

Wallet status

For DANA, OVO, GoPay or QRIS records, open the cashier-related support route and provide the transaction reference, amount and date so we can match the payment entry.

Policy changes

To ask about a correction, deletion or change to account data, contact us through the account route and identify the specific Legal clause or record you want us to examine.

DATA CARE DETAILS

How we handle your Legal records

We keep the Legal process tied to practical account controls rather than vague promises. Phone verification helps connect access requests to your account, payment references help us trace cashier activity, and browser…

Account data

We use the account details you provide to identify your profile, support phone verification and respond to Legal requests. If a detail is wrong, send the correction request through the account contact path.

Cookie controls

Cookies can keep a browser session connected while you move between account pages and the cashier. Your browser settings provide a way to restrict them, although some account steps may then need repeating.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us identify the relevant cashier record. Share only the details requested for that specific Legal check.

Account security

Keep your phone access and account credentials private, and complete verification only through the ole99 account path. If access looks unfamiliar, contact us with the time and device details.

Record retention

We retain account and payment records for the period needed for account administration and applicable legal duties. A retention question can be raised through the contact route shown after login.

Change requests

You may ask us to access, correct or discuss account data by naming the record and giving your account phone number. We check the request before making any account-level change.

Answers about ole99 Legal terms

These Legal answers address the questions you may search before opening an account, including eligibility, payment records, cookies and data requests. We keep the wording specific to the account process, so you can identify the right step instead of guessing which contact route applies.

ole99 Legal covers account opening, phone verification, payment records, cookies, data requests, retention and access conditions. Eligibility depends on local law, so check the rules that apply where you are located.

Account access is available only where local law permits. You must provide the requested account details and complete phone verification before account access is confirmed.

DANA and QRIS activity is connected to the cashier record for your account. If a status needs checking, send the transaction reference through the account contact route so we can identify the entry.

Yes. Legal applies to OVO and GoPay records as well as DANA and QRIS. We may use the wallet reference, account details and transaction date to investigate a payment question.

Use the contact path shown inside your account, state which detail is incorrect and provide your account phone number. We review the request before changing the associated account record.

You can ask about retained account or payment data through the signed-in contact route. Include the record type and account phone number; we assess the request under applicable Legal requirements.

Cookies may keep your browser session connected across account and cashier pages. Restricting them in your browser can require repeated verification steps, but it does not replace the Legal access conditions.

ole99 Legal terms for your account

Get help with Legal account questions

Account access

Wallet status

Policy changes

How we handle your Legal records

Account data

Cookie controls

Payment matching

Account security

Record retention

Change requests

Answers about ole99 Legal terms

01 What does ole99 Legal cover?

02 Can I open an ole99 account in Indonesia?

03 How are DANA and QRIS records handled?

04 Does Legal cover OVO and GoPay payments?

05 How do I request a correction to my account data?

06 Can I ask what data ole99 retains?

07 Do cookies affect Legal account access?

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